Contact Us & FAQ

 

 

CONTACT US

If your question isn’t answered in our FAQ fill out the form below and we’ll get back to you within 24 hours.

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FREQUENTLY ASKED QUESTIONS

How can I pay for my OJ jewellery?

We accept all major credit and debit cards as well as PayPal.

How long will it take for my order to arrive?

Due to every item being handmade we aim to despatch within 2 working days. Delivery costs and time estimates can be found here.

How do I return an item?

To request a refund or an exchange simply email us at hello@oceanjasper.co.uk with your order details and we'll be in touch. Please note that we are unable to offer a postage paid returns label.

Is it safe to checkout on your website?

Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

Where in the world do you ship to?

We always despatch from England, and we can post anywhere worldwide.

How do I request a blessing?

You can let us know when adding an item to your bag if you'd like a blessing; theres an optional box you can fill out.

Are the gemstones natural?

Yes! We never use colour treated or artificially made gemstones. All of the gemstones within our products are ethically sourced, individually selected and of a high quality.

How do I know if my jewellery will fit?

To make online shopping that little bit easier we have designed our bracelets to have an adjustable fit. All bracelets contain 3 different hoops - providing three different sizes - 5.75", 6.25" to 6.75". This also allows you to choose how you want to wear your bracelet as some styles may suit a snugger fit and others a looser one. However, if you would like different sizing simply let us know at checkout, we make each piece by hand so we can easily tailor the fit for you.

How should I care for my OJ jewellery?

OJ jewellery is handmade, and so extra care should be taken when wearing these special pieces. Take your jewellery off before doing physical exercise, showering, cleaning or swimming. You may also want to clear your gemstone jewellery of negative energies from time to time, for more information on this and caring for sterling silver please visit our Jewellery Care page.